951-493-7100 dealer@aFePower.com

FREQUENTLY ASKED QUESTIONS (FAQs)

Air Filters

How do I maintain my air filter?

 We recommend cleaning your filter around every 20k-30k miles. You may need to clean it sooner if you’ve been through extremely dusty or dirty conditions.

 

 

Are your filters reusable?

Yes. All our engine air filters are washable and reusable. They are intended to last the life of your vehicle.

What's the difference between air filter media?

1. aFe POWER offers four types of filter media. Three of them are oiled, and one is dry. Each media caters to varying needs, such as driving conditions, maintenance levels, and protection levels.

2. The Pro 5R and the Pro DRY S are the most common and popular media we offer. The availability of media offered varies depending on the filter and the application.

3. To learn more about the difference between our filter media, check out the blog post >“What’s the difference between aFe air filter media?”

 

What's the purpose of the oil for?

The oil improves filter efficiency by allowing more air to flow while capturing finer debris. aFe POWER oil is a high-grade blend and safe for your engine.


       

How do I know which air filter I have?

  • The color of your filter may be able to determine what filter you have, though because the dye in the oil fades over time, we recommend differing to the part number of your filter.
  • Your original order information and the instruction sheet that came with it will have the part number. If you do not have that information, try the alternative methods below.

  • If you have an aFe POWER filter installed in a stock or aFe POWER cold air intake air box, identification may require disassembly. On a conical filter, you can find the part number in a small button-like circle on the flange opening. On a rectangular filter, you can find the part number on its side. Enter the part number in the search box on our website.
  • If you have a complete aFe POWER cold air intake and know its part number, you can enter it on our website. After locating the correct product page for the intake, click on the instruction sheet or scroll down to find the corresponding filter.
  • You may also “Search by Vehicle” on our website. Enter your year, make, and model. Then, find the air filter or intake kit that matches the one you have.
  • For an in-depth guide, read the blog post, “How do I know what filter I have?”
How do I get a replacement air filter?

1. aFe POWER Air Filters are washable and reusable and should last the lifetime of your vehicle. To ensure proper functionality, we recommend maintaining your air filter regularly by cleaning, and oiling it if you have an oiled filter, every 20k-30k miles or sooner if you’ve been through extremely dusty or dirty conditions.

2. To get a replacement filter or an additional filter with different media, you can search for it on the aFe POWER website by the filter’s part number. If you need help finding that, see “Where can I find the part number for an aFe POWER Air Filter?

To order replacement parts, please call 951-493-7100 and press “1” for Customer Service.

Why does the filter fade from blue to grey?
  • The color comes from the dye in the oil and fades over time. You should wash and re-oil the filter every 20-30,000 miles to maintain optimal performance.

  • A dirty air filter will block the air flow to your engine. It is important to maintain your air filter regularly.
  • The grey air filter may confuse you so it may be helpful to check the “part number” on the button
  • Type in the “part number” in the search window to verify which filter you have (Pro 5R vs. Pro Dry S) before cleaning and oiling.

    What is an pre-filter? How do I find one?
    • Pre-Filters are light, meshy sleeves that protect your air filter with minimal effect on airflow. They serve as the first line of defense against debris, twigs, and bugs and come in handy in extremely dirty or dusty environments. Pre-Filters extend cleaning intervals, and the dry-weave material is easily washable with soap and water.
    • Search for your filter’s part number, then scroll down toward the bottom of its product page. There, you should see the Pre-Filter that fits.

    Do you build custom filters?
    • Yes, we have a “Build-your-own-filter” service. Please click here to see if we can build you a custom filter.
    What cleaner do I need?

    We recommend cleaning and oiling with the correct aFe Cleaning & Restoration Kit (Blue for Pro 5R and Pro 10R and Gold for Pro-GUARD 7). See our Cleaning & Restoration Kits here.

    How often do I need to clean my filter?

    Keeping up with regular maintenance improves the lifespan and efficiency of your engine air filter, but over-cleaning is detrimental. Make sure to strike the right balance. A good rule of thumb is to clean your air filter around the 20k-30k mile mark. You’ll need to clean it sooner if you’ve been through extremely dusty or dirty environments.

    What is the difference between the inverted top vs. the flat top?

    The inverted top allows for slightly more dust holding capacity by increasing surface area. 

    Does this fit my car?
    There are two ways to see if the part fits your vehicle. (www.aFePOWER.com)

    The best way to check if the part fits your vehicle is to SEARCH BY VEHICLE on the top right of the website (see image below). Be sure to select your vehicle specs accurately.

     

    VEHICLE APPLICATIONS

    Another way to check if the part fits your vehicle is to scroll down on the part page. The VEHICLE APPLICATION section is below the OVERVIEW.

     

    Air Intake Systems

    What is the difference between cold air intake systems?
    • Some systems are open, and others are sealed. Open systems will make more noise and provide easier maintenance. Sealed systems will be quieter, protect the engine from excess debris, and offer more cold air.
    • We engineer each intake with elements to suit different vehicles and preferences. The horsepower and torque gains depend on multiple factors. Compare the intake kits by searching for your vehicle to see which will meet your needs.
    • We also offer “OE+ Kits” that retain more stock components than others (for example, the stock tube or the stock airbox.)

    Why did my coupler crack?
    • Excessive heat and harsh cleaning chemicals can break down the material prematurely. The warranty period on couplers is two years.
    • Please call 951-493-7100 and press “1” for Customer Service.
    • CUSTOMER SUPPORT REQUEST

    Do you build custom intakes?
    • Sorry, we do not build custom air intake systems. If you have a request, let us know your year, make and model to see if this is a model for us to look into. 

    Electronics

    What's a power module?
    • The aFe POWER line of power modules— Scorcher GT, Scorcher HD, and Scorcher Blue— all produce significant horsepower and torque gains. The Sprint Booster is a throttle enhancer, not a power module, and does not produce power.

    Why did I get a check engine light?
    • We test each one of our electronics extensively on the dyno and on the road before release to ensure that no CELs are associated with the product.
    • Verify that all connectors from the engine harness and the power module are plugged in all the way and in the correct orientation. Double-check that the male and female connectors from the power module are inserted in the correct respective ports. Most of the time, incorrect installation of the connectors is the cause of CELs.
    Do your Power Modules leave a trace on the ECU/computer?
    • No, our power modules are plug-and-play and will not leave a trace.
    How much power do your Power Modules produce?
    • Power gains vary from vehicle to vehicle. Using our website, please enter your vehicle to find the corresponding modules. You will find the dyno-results and power gains on each product page.
    What is the difference between a Scorcher GT, Scorcher HD, and Scorcher BLUE?

    The GT and HD Scorchers are for gas and diesel vehicles with an in-cabin controller that can switch between modes. Scorcher BLUE uses Bluetooth to switch modes using a smartphone app.

    Check out our Scorcher modules online. 

    What is a Sprint Booster?
    • Sprint Booster is a throttle enhancer that eliminates lag and quickens acceleration response. You may use Sprint Boosters with all aFe POWER products.
    Can I use your Power Module with other aftermarket parts?
    • We test all aFe products in-house to be compatible with each other. You can use our power modules with aFe intakes, throttle body spacers, exhaust components, suspension, etc.
    • However, we do not recommend that our power modules be used alongside other modules or programmers due to a lack of controlled testing. Doing so may cause damage to your vehicle.
    Does installing a Scorcher void my vehicle's manufacturer warranty?

    No. Based on the Magnuson-Moss Warranty Act, a vehicle manufacturer cannot void the warranty of your vehicle due to an aftermarket part unless it is proven that the aftermarket part was the cause of or contributed to the failure of the vehicle (15 U.S.C. 2302 (C)).

    Click Here For Magnuson-Moss Warranty Act.

    Orders & Shipping

    Do you offer free or expedited shipping?
    • We offer free shipping on qualifying orders valued over $100 to 48 states, excluding Alaska and Hawaii.
    • We currently do not offer expedited shipping.
    Why isn't my tracking number working?
    • Don’t worry if tracking results are not immediately available or old tracking information appears. Carriers sometimes take up to 72 hours to update information on their websites. Carriers may reuse tracking numbers and sometimes won’t remove old records until they post new activity.
    It says my order was delivered, but I don't see it.
    • If you get an alert that an item has been delivered and you don’t see your order, please note that sometimes carriers occasionally mark packages as ‘Delivered’ before they’re dropped off. Please contact the carrier if it has been more than two hours since receiving a delivery notification. Make sure to check other delivery spots, such as a back or front entrance, lobby, or neighbor’s door.
    • If you exhausted all the above and still can’t find your order, and the shipping carrier has reported that it was delivered, please contact our Customer Service. We will reply during business hours and file a claim with the shipping carrier. Local law enforcement will be involved. We will replace or refund your order when the investigation is complete. Allow up to 21 days for the investigation.
    What happens if the box my order comes in is damaged?
    • We ensure that every order leaves in proper condition. If the box arrives damaged, mark it as “Damaged” when you sign for it with the mail carrier, and file a claim with the mail carrier. Check if all parts are included. Contact Customer Service for further inquiries.
    What if an item is missing from my order?

    C.A.R.B. (California Air Resource Board)

    What is C.A.R.B.?

    • The California Air Resources Board, also known as C.A.R.B. is the “Clean Air Agency” in the government of California.
    • Exempted parts are add-on or modified parts that have undergone an ARB engineering evaluation. If the part or modification is shown not to increase vehicle emissions is granted an exemption to emission control system anti-tampering laws. This exemption is called an Executive Order (EO) and allows the modification to be installed on specific emission-controlled vehicles. Every Executive Order part or modification has an assigned number that Smog Check stations, BAR Referee stations, or the ARB can verify.
    How do I get a CARB E.O. sticker?
    • All items that have been granted an Executive Order number from CARB will have an EO sticker in the kit and must be placed on or near the device. To see if your vehicle has been granted an Executive Order number, look up your vehicle’s year, make, and model on the aFepower.com or ARB website. If, for some reason, you are missing the EO sticker or have any other questions, please submit a CARB Inquiry by clicking on the CARB contact block.
    • If you lost your sticker, you can request CARB EO sticker here.  C.A.R.B. Inquiries | aFe POWER

    Is this part CARB legal?
    If CARB Legal, it should look like the image below.

    Emissions Disclaimer:
    Some or all of the applications listed are 50-state exempt, please see CARB EO# D–000-00 for details.

     

    If NOT CARB Legal, it should look like the image below.

    Emissions Disclaimer:
    This product is not currently CARB exempt and is not available for purchase in California or for use on any vehicle registered with the California Department of Motor Vehicles.

    What makes a carb-compliant catalytic converter different?

    A CARB-compliant catalytic converter is one that has been approved for sale by the California Air Resources Board (CARB). CARB emission standards for aftermarket catalytic converters are more elaborate than the EPA standards for aftermarket catalytic converters and requires a more extensive warranty than the EPA.

    Sponsorships

    Do you offer any sponsorships or affiliate programs?
    • There are a limited number of programs available throughout the year. Unfortunately, we cannot fulfill every request we receive. Please fill out the Sponsorship form here to apply.

    Returns

    RETURN POLICY

    If you purchased an aFe POWER product directly from aFe POWER (online or by phone), you may return it within 30 days of the delivery date for a full refund of the purchase price, given that the product in question counts as a returnable item. If you did not buy directly from aFe POWER, you must contact the retailer from whom you purchased for their return policy.

    RETURNABLE ITEMS
    • Products in original condition with original packaging
    • Products purchased directly from aFe POWER (online or by phone) with original Order Number and Proof of Purchase

    Note: Products that have been installed, used, and run, and are still within 30 days of the delivery date, may count as returnable but are subject to a 20% restocking fee.

    NON-RETURNABLE ITEMS
    • Products not purchased directly from aFe POWER (online or by phone)
    • Products that have been installed, tampered with, or modified
    • Custom “Build Your Own Filters”
    • Apparel
    • Products past 30 days of the delivery date
    • Any non-defective electronics that have been installed
    • Any racing products marked as “Race Only”
    • All items labeled Closeout, Overstock, or Extra Savings
    RETURNS PROCESS
    • Contact Customer Support | aFe POWER
    • Please submit your request to Customer Service to initiate a return. You must include your original Order Number and Proof of Purchase from aFe POWER. We will reply to your request within 2 to 3 business days.
    • Once we receive a valid request with all the necessary information, we will issue you an RGA (Return Goods Authorization) number and instructions on completing the return.
    • Returns must be shipped within 60 days from when you originally received the order. You must include the RGA form.
    • Allow 2 to 4 weeks for your return to be processed. You will receive an email confirming your credit.
    • aFe POWER will not cover shipping fees for the return of any item.
    STATEMENT REGARDING RACING PRODUCTS

    aFe POWER no longer manufactures nor sells products to the racing market other than air filters. Any racing products previously sold are not covered by aFe POWER’s warranty policy and are not returnable or refundable.

    Warranty

    LIMITED WARRANTY STATEMENT

    aFe POWER Limited Warranty applies solely to products purchased from aFe POWER (online or by phone) or from an authorized aFe POWER retailer to be free from manufacturer’s defects due to workmanship and materials. The warranty period begins from the confirmed shipment arrival date and covers the applicable period in the warranty table. All warranty is limited to the repair or replacement of the aFe POWER product. Any warranty period will not be extended if we repair or replace the product.

    • This warranty applies only to the original purchaser of the product and is non-transferable.
    • Proof of Purchase is required for all warranty claims.
    • Limited Lifetime Warranty products last for the lifetime of the product against manufacturer defects, not normal wear and tear. It is limited to the lifetime of the part and not of the vehicle.
    • Warranty is valid given that all aFe POWER instructions for installation, service, and/or cleaning were properly followed.
    • Proper maintenance with regular product inspections is required to ensure warranty coverage.
    • Any part replaced under warranty will carry the remainder of the original warranty or 90 days, whichever is longer.
    NOT COVERED UNDER AFE POWER LIMITED WARRANTY
    • Any product not purchased directly from aFe POWER (online or by phone) or an aFe POWER authorized dealer and does not carry an original, valid Proof of Purchase
    • Any product marked as “Race Only”
    • Any product that is not within the Limited Warranty period or presented by the original purchaser
    • Any costs or damages due to improper installation, abuse, improper maintenance, unauthorized repair, or alteration
    • Incidental or consequential damages or cost, including installation and removal of part, incurred due to failure of aFe POWER product
    • Any products sold under aFe POWER’s Private Label Program
    • All items labeled Closeout, Overstock, or Extra Savings are final sales and not covered under warranty.
    WARRANTY CLAIM PROCESS
    • aFe POWER reserves the right to inspect any product to determine the warranty coverage. If a product is found to be defective, it will become the property of aFe POWER and be replaced. If a product is determined to be not covered under the Limited Warranty, it will be returned to you. All aFe POWER warranty decisions are final.

      • To initiate a warranty claim, please submit your request with your original Order Number and Proof of Purchase to Tech Support.
      • You will receive a Warranty Claim Number and an RGA (Returns Good Authorization) number to return the product. Be sure to retain both to track your claim.
      • We will not send any replacement parts before receiving the warranty return.
      • Allow 5 to 6 weeks for the warranty process. Replacement products are subject to availability.
    Product Category Warranty Duration P/N Prefix
    Component Parts 90 Days 03, 05, 59
    Direct OE Replacement Filters Limited Lifetime 10, 11, 30, 31, 71, 73
    Universal Filters (R-IAF) 2 Years 18, 20, 21, 23, 24, 72, TF
    Pre-Filters 2 Years 28
    Cabin Air Filters 90 Days 35
    Suspension – Direct Fit 2 Years 1XX, 2XX, 3XX, 4XX, 5XX, 7XX, 8XX, 37
    Suspension – Universal Fit 90 Days 5XXXX, 6XXXX
    Marketing Gear 90 Days 40
    Fuel System 2 Years 42
    Fuel Tank Limited Lifetime 42
    Fluid Filters 90 Days 44
    Intercoolers & Charge Pipes 2 Years 46-2
    Throttle Body 1 Years 46-3
    Throttle Body Spacers 2 Years 46-3
    Exhaust Manifolds 2 Years 46-4
    Radiators 2 Years 46-5
    Turbochargers 2 Years 46-6
    Pans & Covers Limited Lifetime 46-7
    Oil Coolers 2 Years 46-8
    EGR Coolers 2 Years 46-9
    Exhaust Products Components: 2 Years / Finish: 90 Days 46-1, 47, 48, 49
    Air Intake Systems Components: 2 Years / Filter: Limited Lifetime 5X, 75, F1, F2, TA, TL, TM, TR
    H/D OE Replacement Filters 2 Years 70
    Tub Rails Guards 2 Years 72-2
    Scorcher Modules 1 Year 77
    Sprint Boosters 3 Years 77-1
    Power Sports OE Replacement 10 Years 81-87
    Power Sports Intake Systems 2 Years 85
    Chemicals 90 Days 90
    NOT COVERED UNDER AFE POWER LIMITED WARRANTY
    • Any product not purchased directly from aFe POWER (online or by phone) or an aFe POWER authorized dealer and does not carry an original, valid Proof of Purchase
    • Any product marked as “Race Only”
    • Any product that is not within the Limited Warranty period or presented by the original purchaser
    • Any costs or damages due to improper installation, abuse, improper maintenance, unauthorized repair, or alteration
    • Incidental or consequential damages or cost, including installation and removal of part, incurred due to failure of aFe POWER product
    • Any products sold under aFe POWER’s Private Label Program
    • All items labeled Closeout, Overstock, or Extra Savings are final sales and not covered under warranty.
    DISCLAIMER
    • No other warranty expressed or implied applies, nor is any person or advanced FLOW engineering authorized to assume any other warranty. Some states do not allow the exclusion or limitation of incidental or consequential damages or do not allow limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.

    PRICING / TYPOGRAPHICAL ERRORS
    • aFe POWER continuously provides real-time, accurate information and updates to our website and storefront. Due to the immediate nature of these updates, correcting any errors and/or omissions can happen anytime without prior notice. aFe POWER is not responsible for any additional charges, labor, loss, or damage incurred because of information, correct or incorrect, referenced, or products purchased by aFe POWER. aFe POWER and aFePower.com reserve the right to cancel undelivered orders based on inaccurate information.

    QUICK LINKS

    Authorized Dealer Program

    AUTHORIZED DEALER PROGRAM

    If you have interest in becoming an aFe POWER Authorized Dealer, please click the link below. 

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    Be the first to know when we have new products introduced to our market. Please click on the link below.

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    If you have questions and would like to talk to our tech support, please click on the link below.

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